bdebet Privacy Policy

bdebet ("we", "us", "platform") is a trusted online gaming service provider in Bangladesh. We place the highest importance on the privacy and protection of personal information belonging to all our users ("you", "your"). This Privacy Policy applies to the bdebet.lat website and all services associated with it.

In this policy we have described in detail: what types of information are collected, the purpose for which they are collected, how long they are retained, and how your information is kept secure. Please read this privacy policy carefully before using our services.

This platform is intended only for persons aged 21 or older. If any person under the age of 21 registers on our platform, we reserve the right to immediately close the relevant account and all information belonging to that person will be deleted.

1.1 Information Collected at Registration

When you create an account on bdebet, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Preferred username and password
• National ID or passport number (when identity verification is required)

1.2 Financial Information

To complete financial transactions we may collect the following information:

• bKash, Nagad, Rocket or Upay number
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction reference number

Please note that we do not store full credit card or debit card details.

1.3 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address
• Browser type and version
• Device identity and operating system
• Date and time of access
• List of pages visited
• Referral source (where you came from)
• Cookie and session data

2.1 Primary Purposes

bdebet uses the information collected from you for the following purposes:

• Account creation, management and verification
• Processing deposits and withdrawals
• Providing gaming services and promotional offers
• Distributing bonuses, cashback and VIP rewards
• Operating 24/7 live chat support
• Preventing fraud and irregularities
• Ensuring responsible gaming

2.2 Communication Purposes

We may use your information to contact you about the following:

• Transaction confirmation messages
• Important account-related alerts
• New promotions and bonus offers (with your permission)
• Platform service updates

You can ask our support team to stop receiving promotional messages at any time.

2.3 Analysis and Improvement Purposes

We analyse information to improve the quality of our services. This analysis is conducted entirely on anonymous and aggregated data — it is not intended to identify any individual person.

3.1 Sharing Information with Third Parties

bdebet does not sell your personal information to any third party. However, in limited circumstances information may be shared with specific third parties:

• Payment processors: bKash, Nagad, Rocket and Upay — only the information necessary to complete transactions
• Identity verification services: To complete the KYC process
• Game technology providers: Pragmatic Play, Spribe, JILI and others — only the information necessary to operate gameplay
• Legal authorities: Where providing information is required under a court order or valid legal process

3.2 Third-Party Security Responsibilities

All third parties with whom we share information are bound by agreement to comply with strict data protection standards. They may only use the information for the specified purpose as directed by us.

4.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. bdebet uses cookies for the following purposes:

• Remembering login status and managing sessions
• Saving language and preference settings
• Security verification and fraud prevention
• Personalising the user experience
• Traffic analysis and performance monitoring

4.2 Cookie Controls

You can disable cookies through your browser settings. Please be aware that disabling certain cookies may mean some platform features do not work correctly and may cause issues with login or payment processes.

5.1 Technical Security

bdebet uses industry-standard technology to keep your information secure:

• SSL Encryption: All data transfers are completed using 256-bit SSL encryption
• Firewall Protection: Advanced firewall systems to prevent unauthorised access
• Two-Factor Authentication (2FA): An additional layer of account security
• Encrypted Database: Stored information is kept in encrypted form
• Regular Security Audits: System vulnerabilities are identified and resolved

5.2 Workplace Security

Our staff are bound by strict confidentiality agreements. Only those staff members who need to do so are given access to specific user information. All access is logged and reviewed regularly.

5.3 Steps in the Event of a Data Breach

If your information is breached for any reason, we will notify you of the matter as quickly as possible. You will be informed in detail about the nature of the breach, the extent of the affected information, and the steps we have taken. Necessary guidance will also be provided to secure your account.

6.1 Active Accounts

While your account is active we retain all of your information. This information is used to provide you with uninterrupted service.

6.2 After Account Closure

After your account is closed, certain information may need to be retained for a defined period to meet legal and regulatory obligations. At the end of that period the information is securely deleted.

6.3 Financial Records

Transaction records and financial history may be retained for an extended period as required by law. These records are used for dispute resolution and audit purposes.

7.1 Right to Access and Correct Information

You can access your account at any time to view your personal information and correct it if needed. You can also seek assistance from our support team to make corrections.

7.2 Right to Delete Information

You may request that your information be deleted. However, it may not be possible to fully honour this request in the following cases:

• Where retention of information is required due to legal obligations
• Where an active financial dispute resolution is ongoing
• Where required for a fraud investigation

7.3 Right to Object to Data Processing

You may withdraw your consent for marketing communications at any time. Contact our support team via 24/7 live chat or email us at [email protected].

8.1 Age Limit and Verification

bdebet is strictly for persons aged 21 or older. We make every effort to verify age during the registration process. If we become aware that a minor is using our services, the relevant account will be immediately closed and all collected information will be deleted.

8.2 Warning for Parents and Guardians

Parents and guardians are requested to monitor the internet use of minors in their care and to prevent access to gaming platforms. If you suspect that a minor is using our platform, please contact us immediately.

9.1 Update Process

bdebet reserves the right to change this privacy policy at any time. For significant changes we will notify users by email and display a notice on the platform. The date of the most recent update will be shown at the top of the policy.

9.2 Continuity of Consent

Continued use of our platform after a policy change means you have automatically agreed to the updated policy. If you do not agree to the changed policy, please stop using our services and request that your account be closed.

10.2 Other Policies

Please also read the following pages to understand our complete legal framework:

• Terms & Conditions — overall terms for using the service
• Responsible Gaming — guidelines for safe and healthy gaming
• About Us — who bdebet is and what we stand for
• FAQ — answers to common questions